ISG Relationship Pulse: Measuring the Vital Signs of Your Sourcing Relationships
Attendees to ISG SourceIT will have the exclusive opportunity to participate in a customized assessment of a sourcing relationship of your choice.
Register at the event for access to a brief online survey that will give you surprising insight into your client-provider engagements – and change the way you source.
This simple 12-minute online study will give you a rare look into the enterprise client’s governance capability, organizational understanding of the sourced services state, and the provider’s awareness of your needs.
The study asks client participants and their provider to rate a series of positive statements about eleven relationship categories, allowing both sides to assess how effectively you work together and how important each stakeholder group feels understanding the relationship components are to your success. Our experience shows that both parties typically have blind spots that prevent the relationship from working effectively, and that knowing this allows for targeted effort to improve the services and the relationship.
The assessment results will drive additional insight, necessary training, organizational change, organizational design and risk management for both the enterprise client and the provider to work on independently and together – and provide evidence to spur changes on both sides of the sourced service relationship.
Ensuring the success of your sourced services relationship means understanding where there are gaps. Addressing these gaps is the secret to making the most of your sourcing decisions.
Visit the ISG Research Innovation Station at SourceIT. We’ll gather the information we need to deliver complete results and help you discover what you need to move forward.